Terms of Service

Welcome to SmartBrandStrategies. By using our website and services, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website (smartbrandstrategies.com) and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

SmartBrandStrategies provides:

• AI implementation and integration consulting
• Digital transformation strategy services
• Content strategy and creation services
• Voice AI platform development and implementation
• Educational content, blog posts, and resources
• AI skills assessment and evaluation tools

3. User Responsibilities

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Collect or harvest any data from our services without permission
• Use our services to transmit harmful code, viruses, or malicious software
• Impersonate any person or entity or misrepresent your affiliation

Account Security

If you create an account with us, you are responsible for maintaining the security of your account credentials. You agree to notify us immediately of any unauthorized access or security breach.

4. Intellectual Property

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of SmartBrandStrategies or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal or business purposes. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify or create derivative works based on our content
• Use our content for commercial purposes without our written consent
• Remove any copyright or proprietary notices from our content

User-Generated Content

If you submit feedback, suggestions, or other content to us, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such content into our services.

5. AI Services and Voice Platform

AI Voice Platform

When using our AI voice platform:

• You understand that AI responses are generated by machine learning models and may not always be accurate
• You agree not to share sensitive personal, financial, or health information through the platform
• You acknowledge that voice data may be recorded for quality assurance and service improvement
• You understand that the service may have downtime or interruptions

AI Implementation Services

For custom AI implementation services:

• Services are provided "as is" based on current AI technology capabilities
• We make no guarantees about specific outcomes or ROI
• Implementation timelines are estimates and may vary based on project complexity
• You are responsible for providing accurate information about your business needs

6. Payment and Fees

Pricing

Service pricing is detailed in our proposals and agreements. Prices are subject to change with 30 days' notice.

Payment Terms

Unless otherwise agreed:

• Invoices are due within 30 days of receipt
• Late payments may incur a 1.5% monthly interest charge
• Setup fees are non-refundable
• Monthly subscriptions renew automatically unless canceled

Cancellation

You may cancel subscription services with 30 days' written notice. Cancellation does not entitle you to refunds for prepaid services.

7. Disclaimers and Limitations

No Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• Results will meet your specific requirements
• AI-generated content will be accurate or reliable
• Defects will be corrected

Limitation of Liability

To the maximum extent permitted by law, SmartBrandStrategies shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of profits or revenue
• Loss of data or business opportunities
• Business interruption
• Reputational harm

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Confidentiality

We will maintain the confidentiality of any proprietary or confidential information you share with us during the course of our engagement, except as required by law or as necessary to provide our services.

9. Professional Advice Disclaimer

Our content and services are for informational purposes only. While we strive to provide accurate and helpful information, our content does not constitute:

• Legal advice
• Financial advice
• Medical or health advice
• Professional certifications or guarantees

You should consult with appropriate professionals before making significant business decisions.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless SmartBrandStrategies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligence or willful misconduct

12. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, with or without notice, for any reason including:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or abusive behavior
• Legal or regulatory requirements

Upon termination, your right to use our services will immediately cease, and we may delete your account and data.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification
• Updating the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Dispute Resolution

Before filing any legal action, you agree to attempt to resolve disputes through good faith negotiation with us. If negotiation fails, disputes shall be resolved through binding arbitration in San Antonio, Texas.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements you sign, constitute the entire agreement between you and SmartBrandStrategies regarding your use of our services.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: kurt@smartbrandstrategies.com
• Phone: +1-210-939-5335
• Mail: SmartBrandStrategies, San Antonio, TX