Privacy Policy

At SmartBrandStrategies, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you directly provide to us, including:

• Contact Information: Name, email address, phone number when you contact us or sign up for services
• Communication Data: Messages, feedback, and correspondence you send us
• Assessment Data: Responses to our AI skills assessment or other interactive tools
• Account Information: If you create an account, we collect login credentials and preferences

Information We Collect Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent on pages, links clicked
• Device Information: Browser type, operating system, IP address
• Analytics: Website performance and user behavior data via Cloudflare Analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to your inquiries and provide customer support
• Send you updates, newsletters, and marketing communications (with your consent)
• Analyze website usage and improve user experience
• Protect against fraud and ensure security
• Comply with legal obligations

3. AI and Content Creation Transparency

AI-Assisted Content: Our content is human-written and AI-assisted. We use AI tools (including Claude and ChatGPT) for research, editing, and brainstorming, but all content is reviewed, edited, and approved by human experts before publication. We never publish unedited AI output.

AI Voice Platform: When you interact with our AI voice platform, we collect and process voice data to provide the service. This data is used to improve our platform and may be retained for quality assurance purposes. You can request deletion of your voice data at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our website and services (e.g., Cloudflare, Resend for email)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

5. Third-Party Services

Our website uses the following third-party services:

• Cloudflare: Hosting, CDN, and analytics. See Cloudflare's Privacy Policy
• Resend: Email delivery. See Resend's Privacy Policy
• ElevenLabs: Voice AI services. See ElevenLabs' Privacy Policy

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmission
• Secure data storage on Cloudflare infrastructure
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at kurt@smartbrandstrategies.com

8. Cookies and Tracking

We use minimal cookies and tracking technologies, primarily for:

• Essential website functionality
• Analytics to understand how visitors use our site
• Remembering your preferences

Most browsers allow you to control cookies through their settings. Disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: kurt@smartbrandstrategies.com
• Phone: +1-210-939-5335
• Mail: SmartBrandStrategies, San Antonio, TX

We will respond to your inquiry within 30 days.